Privacy Policy

These Terms of Use and your use of the Site are governed by the laws of Greater London, England, without regard to conflict of law provisions.

We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. 

You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorised assignment or delegation by you is void.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY ABOVE REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found above) and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

INFORMATION WE COLLECT

Lanza-VA collects “Non-Personal Information” and “Personal Information” in the categories described below.

Usage data 

Lanza-VA will process information about your use of our website and services ("usage data"). The usage data may include

• the browser types and versions used
• the operating system used by the accessing system
• the website from which an accessing system reaches our      website (so-called referrers)
• the sub-websites
• the date and time (so-called timestamp) of access to      the Internet site
• an Internet protocol address (IP address)
• the Internet service provider (ISP) of the accessing      system
• the geographical location of the user
• the page views and site navigation paths
• the pattern of the users’ use of the service with      regards to timing and frequency
• any other similar data and information that may be used      in the event of attacks on our information technology systems.

Notification data

Lanza-VA may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). Our newsletter may only be received by the user if

1. the user has a valid email address and

2. the user registers for the newsletter shipping.

A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to prove whether the owner of the email address as the user is authorised to receive the newsletter.

When the user registers for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect Lanza-VA by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter.

The subscription to the newsletter may be terminated by the user at any time. The consent to the storage of personal data, which the user has given prior to the shipping of the newsletter, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each newsletter.

Enquiry data, correspondence data and customer relationship data Lanza-VA may process information contained in any enquiry you submit to us regarding our services and products ("enquiry data"). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored. The personal information may include:

(1) the user’s contact information

(2) the user’s name

(3) the name of the user’s employer

(4) the user’s job title or role

(5) the metadata associated with the communication

(6) and information contained in communications between the user and Lanza-VA.

Such personal data transmitted on a voluntary basis by a user to Lanza-VA are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.

HOW WE USE AND SHARE INFORMATION

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
 

AI Usage Policy

Our organisation utilises Artificial Intelligence (AI) tools internally to enhance operational efficiency and innovation. These tools assist with tasks such as content creation, document structuring and customer support, ensuring the highest quality service for our clients. We are committed to ethical AI practices, transparency and safeguarding data privacy.

Currently, AI tools are not employed in direct client interactions or in making decisions that affect client outcomes. Should this practice change, we will update this policy accordingly to reflect such adjustments.

YOUR DATA PROTECTION RIGHTS (GDPR and UK GDPR)

• If you are a resident of the EEA or the UK, you have the following data protection rights:
• If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing piera[at]lanza-va.com.
• In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing piera[at]lanza-va.com.
• Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

UPDATES

• We may update this policy from time to time by      publishing a new version on our website. You should check this page      occasionally to ensure you are happy with any changes to this policy. We      may notify you of significant changes to this policy by email or by      placing a prominent notice on our site. Significant changes will go into      effect 30 days following such notification. Non-material changes or      clarifications will take effect immediately. You should periodically check      the Site and this privacy page for updates.
• Similarly, if we have collected and processed your      personal information with your consent, then you can withdraw your consent      at any time. Withdrawing your consent will not affect the lawfulness of      any processing we conducted prior to your withdrawal, nor will it affect      the processing of your personal information conducted in reliance on      lawful processing grounds other than consent.
• You have the right to complain to a data protection      authority about our collection and use of your personal information. For      more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

CONTACT US

This website is owned and operated by Lanza-VA.

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to piera[at]lanza-va.com.

Last Updated: This Privacy Policy was last updated on 27 March 2024

COOKIE POLICY

DATA PROTECTION OFFICER

Our data protection officer's contact details are:

Piera Lanzarotti

Lanza-va

82 Hale Lane

London

NW7 3RT

Lanza-VA’s website may gather information about your general Internet use by using cookies in order to help you personalise your online experience. Where used, these cookies are downloaded to your computer automatically. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. 

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. You consent to us placing non-essential cookies on your computer or device by continuing to use our website with your browser settings set to accept cookies.

• In addition, you can object to the processing of your      personal information, ask us to restrict the processing of your personal      information or request portability of your personal information. 
• You have the right to opt-out of marketing      communications we send you at any time. You can exercise this right by      clicking on the "unsubscribe" or "opt-out" link in the      marketing emails

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.  
 

We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; 

(c) analysis - we use cookies to help us to analyse the use and performance of our website and services; and 

(d) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers: 

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Apple Safari

For further information on how we handle personal information please refer to our Privacy Policy above.